General
What are the office hours of Expresso?
Our headquarters are open on weekdays from 08:30 to 17:00,
Through this B2B portal, you can place an order 24 hours a day, 7 days a week.
How can I contact Expresso for any questions?
You can reach us at +31 20 248 0258 and/or by email at: wholesale@ecbrands.nl
Deliveries
Something went wrong with the delivery, what now?
WRONG ITEM?
We kindly ask you to check the package upon receipt. No matter how carefully Expresso handles orders, it may happen that the item(s) you received are not the same as the item(s) you ordered.
If this is the case, please send an email to wholesale@ecbrands.nl as soon as possible to report the issue, or contact us by phone at +31 20 248 0258.
Monday to Friday, 08:30 – 17:00
DEFECTIVE ITEM?
Immediately upon discovery, and within two weeks of the defect, please send a request with photos of the defective item to wholesale@ecbrands.nl or call us at +31 20 248 0258.
Monday to Friday, 08:30 – 17:00
Exchanges
What are the exchange conditions?
Would you like to exchange an item? We are happy to assist our sales partners. Please contact us at wholesale@ecbrands.nl or call us at +31 20 248 0258. Together, we will explore the available options.
Payment
I have not received the invoice/credit note, what now?
If you have not received the invoice or credit note, please do not hesitate to contact us.
We will assist you promptly! You can reach us at wholesale@ecbrands.nl or by phone at +31 20 248 0258.